Cookie policy

Effective Date: 01.07.2025
Last Updated: 30.10.2025

This Cookie Policy explains how Propane uses cookies and similar tracking technologies.
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What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you use the site.


Where We Use Cookies
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We use cookies in two places:

Marketing Website (usepropane.ai - landing pages, blog, pricing page)Uses required, analytics, marketing, and personalization cookies.

Propane Platform (app.usepropane.ai - the actual product)Uses only required cookies for authentication and session management. Product usage is tracked server-side (see our Privacy Policy for details).
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Types of Cookies We Use
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Required Cookies

These cookies are essential for our website and platform to work. You can't disable them without breaking core functionality.

Where they're used: Marketing website + Propane platform
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What they do:

  • Keep you logged in to your account
  • Remember your session as you navigate
  • Prevent security threats and fraud
  • Enable basic features


Specific cookies:

  • Authentication tokens (keeps you logged in)
  • Session identifiers (maintains your active session)
  • Security tokens (CSRF protection)

Can you disable them? No. The website and platform won't work without these cookies.


Analytics Cookies

These cookies help us understand how people use our marketing website so we can improve it.

Where they're used: Marketing website only (not in the Propane platform)
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What they do:

  • Track which pages you visit on our website
  • Measure time spent on different pages
  • Understand how you found us
  • Identify popular content

Tools we use:

  • Google Analytics - Tracks website visits and user behavior (first-party cookies)

Can you disable them? Yes. Disabling analytics cookies won't affect your ability to use our website or platform.
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Note: We track product usage within the Propane platform using server-side analytics, not cookies. See our Privacy Policy for details.
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Personalization Cookies

These cookies customize your experience on our marketing website.

Where they're used: Marketing website only (not in the Propane platform)
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What they do:

  • Remember your preferences on the website
  • Customize content based on your interests
  • Provide relevant product information based on your role

Can you disable them? Yes. Disabling personalization cookies won't prevent you from using our website or platform, but you'll see a more generic experience.
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Marketing Cookies

These cookies help us show you relevant ads and measure marketing effectiveness. They're set by third-party advertising platforms.

Where they're used: Marketing website only (not in the Propane platform)
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What they do:

  • Show you Propane ads on other websites
  • Measure which marketing campaigns work
  • Prevent you from seeing the same ad too many times
  • Build audience profiles for targeted advertising

Platforms we use:

  • LinkedIn Ads - B2B retargeting and professional network advertising
  • Google Ads - Search and display advertising
  • Facebook Ads - Social media retargeting
  • Reddit Ads - Community-based marketing
  • Google Tag Manager - Manages all marketing tags and pixels

Can you disable them? Yes. Disabling marketing cookies won't affect your ability to use our website or platform. You'll still see ads, but they won't be personalized.


Product Usage Tracking (Not Cookies)

Within the Propane platform, we track product usage through server-side analytics, not cookies. This helps us understand how you use features, identify bugs, and improve the product.

This tracking is covered in our Privacy Policy under "Platform Usage Data," not this Cookie Policy, because it doesn't use cookies.
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How to Manage Cookies
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Cookie Banner

When you first visit usepropane.ai, you'll see a cookie banner where you can accept or reject non-essential cookies. Your choice applies to:

  • Analytics cookies
  • Personalization cookies
  • Marketing cookies

Required cookies are always active.
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Browser Settings

You can also control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions

Note: Blocking all cookies will prevent you from logging into Propane.


Opt Out of Specific Services

You can opt out of specific tracking services:

Updates to This Policy

We may update this Cookie Policy from time to time. Check the "Last Updated" date at the top to see when it was last changed. Continued use of our website after changes means you accept the updated policy.
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Questions?

Contact us at legal@usepropane.ai if you have questions about how we use cookies.

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