Privacy Policy

1. Introduction
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Propane ApS (“us”, “we”, or “our”) operates https://usepropane.ai (hereinafter referred to as the “Service”).

This Privacy Policy governs your visit to https://usepropane.ai and your use of the Propane platform, and explains how we collect, safeguard, and disclose information that results from your use of our Service.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Policy. Unless otherwise defined in this Privacy Policy, the terms used here have the same meanings as in our Terms and Conditions.
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Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us (“Agreement”).
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2. Information We Collect
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We collect and process the following types of personal data:

• User Information: Name, email address, role, and activity within the Propane platform.
  
• Employee/Contact Data: When integrated (e.g. via CRM), we may process names, email addresses, job titles, employee IDs, and interview or activity metadata.
  
• Interview and Prospect Data: Audio or text responses, transcripts, notes, timestamps, completion status, and related metadata.
  
• Integration Data: Information from tools connected to Propane (e.g. CRM, Gong, Mixpanel, n8n) used to build user and company context, automate workflows, and enable syncing across platforms.
  
• Messaging & Notification Data: Email interactions and customer journey events handled through messaging providers like Customer.io and Resend.io.
  
• Usage & Technical Data: IP address, browser type, device, session timing, page access, and other logs (session-based; no cookies).
  
  

3. How We Process Your Information

We process data by collecting, structuring, storing, adapting, anonymizing, and erasing it as necessary to:

• Provide, maintain, and secure the Service
  
• Facilitate integrations and support connectivity
  
• Offer analytics and insights to our users
  
• Enable your internal product research and marketing
  
• Comply with your instructions and legal obligations
  
  

4. Data Security

We implement appropriate technical and organizational security measures, including but not limited to:

• Encryption in transit and at rest
  
• Access controls and authenticated system access
  
• Regular audits and testing
  
• Device and network protections
  
  

5. Sub-processors

We engage the following subprocessors to operate the Service:

• Google Cloud Platform – infrastructure and data storage
  
• PostHog – product analytics
  
• Eleven Labs – audio processing
  
• Vercel Inc – cloud infrastructure (no data is stored)
  
• Integration App – data integration and sync
  
• n8n – workflow automation and system integration
  
• Customer.io – customer journey orchestration and notifications
  
• Resend.com – transactional email delivery to users and participants on behalf of our customers
• Sentry - error reporting and tracing
  
  

All subprocessors are contractually restricted to processing data only on our behalf.
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6. Data Retention
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We retain personal data as follows:

• Personal Data is stored until the termination of the Terms and Conditions.
  
• Upon cancellation or termination, all Personal Data is anonymized or deleted within 30 days.
  
• You may delete individual responses or records at any time using the platform.
  
  

7. International Data Transfers
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Some subprocessors may process data outside the EU/EEA. We ensure that all transfers comply with GDPR via appropriate safeguards, including Standard Contractual Clauses.

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8. Your Rights
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Under GDPR, you have rights including:

• Access to your Personal Data
  
• Rectification or updating of inaccurate data
  
• Erasure (“right to be forgotten”)
  
• Restriction or objection to processing
  
• Data portability
  
• No automated decision-making where prohibited
  
  

To exercise any of these rights, contact us at security@usepropane.ai.
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9. Data Breach Notification
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In the event of a personal data breach, we will notify affected customers without undue delay, typically within 48 hours of becoming aware, including:

• Scope and cause of the breach
  
• Affected users
  
• Remediation steps taken
  
  

10. Contact Us

If you have any questions about this Privacy Policy, please contact us on security@usepropane.ai