Our story
At Propane, we saw product and GTM teams shipping faster than ever but still flying blind. We’ve built at scale, led teams, and felt the same pain firsthand — chasing churn, guessing at why features fail, and relying on feedback that’s too slow or too shallow to act on. We started Propane to fix that. Our mission is to make customer understanding effortless, continuous, and scalable. Voice-based interviews are just the beginning. One person can now run thousands of contextual conversations across the customer journey, and drop real insight directly into the tools their team already uses.
This isn’t just a better way to run research. It’s a new foundation for how modern teams stay close to customers and move with confidence. As speed and scale become the standard, teams can’t afford to guess. They need truth in real time. We didn’t start this company to make research a bit easier. We started it to make it obsolete.
This isn’t just a better way to run research. It’s a new foundation for how modern teams stay close to customers and move with confidence. As speed and scale become the standard, teams can’t afford to guess. They need truth in real time. We didn’t start this company to make research a bit easier. We started it to make it obsolete.
our vision
At Propane, we believe in a future where customer understanding is built into the fabric of how product and GTM teams operate. Not a task. Not a tool.
A trusted system that runs quietly in the background, capturing truth as it happens.
Our vision is to make customer intelligence so embedded, so actionable, and so automatic that it becomes a core advantage. Propane will radically improve the speed and quality of decisions across the customer journey. And in doing so, we’ll reshape how modern teams compete — not with more opinions, but with sharper insight, faster action, and deeper alignment.
A trusted system that runs quietly in the background, capturing truth as it happens.
Our vision is to make customer intelligence so embedded, so actionable, and so automatic that it becomes a core advantage. Propane will radically improve the speed and quality of decisions across the customer journey. And in doing so, we’ll reshape how modern teams compete — not with more opinions, but with sharper insight, faster action, and deeper alignment.
Our values
Clarity
We cut through noise with simple, focused thinking. Clear inputs lead to confident decisions.
Customer Truth
We stay close to real signals. Every conversation, every feature starts with the customer.
Speed
Velocity is baked into how we work. We move quickly, learn fast, and act with purpose.
Ownership
We take responsibility from start to finish. No handoffs, no excuses, just outcomes.
Scalability
We build systems that grow with our customers — not hacks, not band-aids, real scale.
Human First
We design for people, not personas. Empathy and honesty guide how we build and how we lead.