Customer Experience
See every customer interaction in one place. Spot at-risk accounts, resolve issues faster, and turn support into a growth engine.
One view of every customer
CX teams juggle a dozen tools — helpdesk, CRM, product analytics, billing — and none of them talk to each other. Propane stitches every interaction into a single timeline, so when a customer reaches out, you already know the full story.
No more asking "can you give me your account number?" or "have you contacted us about this before?" The context is there before the conversation starts.
Sentiment at a glance
Reading every ticket and review is impossible at scale. Propane analyzes sentiment across all channels — support conversations, NPS responses, app store reviews, social mentions — and surfaces trends before they become crises.
Real-time mood tracking
See how customer sentiment shifts week over week, segment by segment. A sudden dip in satisfaction among your enterprise cohort might signal a product issue that hasn't hit your bug tracker yet.
Theme detection
Propane groups negative feedback by theme — billing confusion, onboarding friction, missing features — so you can prioritize the systemic issues, not just the loudest complaints.
Retention and health signals
Traditional health scores rely on a few static metrics: login frequency, support ticket count, maybe NPS. Propane builds a richer picture by combining product usage, conversation tone, support history, and billing patterns into a dynamic health model.
Catch churn your health score misses
A customer who logs in daily but complains in every support ticket looks healthy by usage metrics alone. Propane catches the disconnect and flags the account before it is too late.
Escalation context that travels
When a ticket escalates — from frontline to specialist to engineering — context gets lost at every handoff. Propane attaches the full conversation history, related tickets, and account context so the next person picks up without starting over.
Turn support into product intelligence
Every support conversation is a data point about your product. Propane surfaces the patterns — which features generate the most tickets, which workflows confuse users, which integrations break most often — and feeds them back to product and engineering.
Feedback loop to product
Instead of manually tagging tickets and hoping someone reads the report, Propane automatically surfaces the evidence product teams need to prioritize fixes and improvements.
Read about use cases
- Catch churn your health score misses
Surface at-risk accounts using support, product, and billing data — before it's too late.
- Escalation and handoff context
Give reps full context when tickets escalate so they can resolve faster.
- Retention and health signals
Identify at-risk customers and prioritize outreach using unified signals.
- Review any account in seconds
Walk into reviews fully prepared with every conversation and signal in one place.
- Customer sentiment at a glance
See how customers feel across touchpoints without reading every ticket or review.
Propane is the customer intelligence platform for product teams. Connect your CRM, support tools, and product analytics to get AI-powered insights from every customer conversation.
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