One unified customer view

Every interaction, every channel — stitched into a single timeline. No more switching tabs.

The tab-switching tax

Understanding a single customer today requires opening five or more tools: CRM for account details, helpdesk for support history, product analytics for usage data, billing for payment status, and email for recent correspondence. Multiply that by hundreds or thousands of accounts, and the overhead is staggering.

The cost isn't just time — it's missed connections. The support issue that relates to the billing dispute that relates to the product gap. These connections are invisible when data lives in silos.

"We used to piece together customer stories from five different tools. Propane gives us one place to see everything." — Head of Customer Success

How Propane unifies the customer view

Propane integrates with your existing tools and consolidates every customer interaction into a single timeline per account. Open any customer profile and see the complete history — support conversations, sales calls, product events, billing changes, survey responses — in one place.

Chronological timeline

See every interaction in order. When a customer calls support on Monday, reduces usage on Tuesday, and sends a frustrated NPS response on Wednesday, the pattern is obvious in a timeline but invisible in separate tools.

Relationship mapping

Propane tracks relationships between contacts, accounts, and teams. See which stakeholders are engaged, which have gone quiet, and how influence flows within an organization.

The compound benefit

When every team works from the same unified view, the customer experience improves. Support agents know about the recent sales call. CSMs know about the open engineering ticket. Sales knows about the customer's sentiment trajectory. Everybody wins.

"Our CSMs finally have context before every call. No more 'sorry, I didn't see that ticket.'" — VP Customer Experience

No data re-entry

Propane pulls data from your existing tools — there's nothing to re-enter or maintain separately. The unified view stays current automatically as new interactions happen across any connected channel.

Who uses this

Every customer-facing team. CX leaders eliminating tool sprawl. Operations teams reducing context-switching. Leadership seeking a single source of truth for customer intelligence.