Propane General Terms and Conditions (2025)

1. Definitions

1.1 “Agreement” Means the Order Form, these Terms and Conditions, the Data Processing Agreement (DPA), and any mutually signed addenda or schedules.

1.2 “Authorised Users” Means individuals authorized by the Customer to access or use the Platform on the Customer’s behalf.

1.3 “Customer” Means the legal entity specified in the Order Form entering into this Agreement with Propane.

1.4 “Customer Data” Means all data, content, and materials submitted to or collected through the Platform by or on behalf of the Customer, including interview templates, responses, and participation lists.

1.5 “Data Sets” Means anonymized and aggregated versions of Customer Data that may be used by Propane to improve or report on system-level performance, excluding any personal data.

1.6 “Deliverables” Means any software components, APIs, integrations, templates, or exports provided by Propane under the Services.

1.7 “Effective Date” Means the date the Customer first accepts this Agreement via Order Form or initial access to the Platform.

1.8 “Integrations” Means optional connections between the Platform and third-party tools such as CRM, Gong, or analytics platforms for the purpose of data sync or automation.

1.9 “Order Form” Means a document or online sign-up form detailing the Customer’s selected plan, usage tier, applicable pricing, and billing frequency.

1.10 “Party” / “Parties” Means each of Propane and the Customer individually (“Party”) or collectively (“Parties”).

1.11 “Platform” Means the Propane platform and application available at https://usepropane.ai, including all features, tools, and integrations made available to the Customer.

1.12 “Propane” Means Propane ApS, a Danish private limited company, with business address at Strandvejen 14, st. th, 2100 København Ø, Denmark.

1.13 “Services” Means the access and use of the Platform, including AI interview workflows, analytics, data connectors, and related features, as described in the Order Form.

1.14 “Subprocessors” Means third parties engaged to process Customer Data on Propane’s behalf, as further described in the DPA.

1.15 “Support” Means technical support services provided by Propane according to the Customer’s plan tier (Pay-as-you-go, Pro, Enterprise), as set out in Clause 5.

1.16 “Update” Means any patches, bug fixes, enhancements, or other modifications to the Platform provided by Propane.

1.17 “Confidential Information” Has the meaning set out in Clause 7.

1.18 “Force Majeure” Has the meaning set out in Clause 17.

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2. Scope and Applicability

2.1 These Terms apply to all users of the Platform.
2.2 In case of conflict, the Order Form governs.

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3. Use of Services

3.1 Eligibility
You must be authorized to bind your organization.

3.2 Account Responsibilities
You are responsible for account access and credential security.

3.3 Prohibited Uses
You must not:

• 3.3.1 Violate laws using the Platform;
• 3.3.2 Reverse engineer or replicate the Services;
• 3.3.3 Compete with Propane;
• 3.3.4 Submit data without legal basis;
• 3.3.5 Use Propane to send emails or messages to third parties without proper consent or legal authority. You are solely responsible for the content and delivery of such communications, and Propane disclaims all liability related to any use of the Platform to contact end users.

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4. Order Form and Fees

4.1 Pricing
Fees are defined in the Order Form. Propane offers three plan types:

• 4.1.1 Pay-as-you-go: access to the Platform with charges per completed Response.
• 4.1.2 Pro: monthly subscription plan with bundled features and included Responses.
• 4.1.3 Enterprise: custom agreements negotiated directly with Propane.

4.2 Billing
Monthly subscriptions renew unless cancelled; annual terms are negotiated.

4.3 Overages
Excess usage may incur additional fees.

4.4 Changes
We may revise pricing/features with notice at renewal.

4.5 Remediation
As a courtesy, we may provide free Responses for availability issues.

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5. Availability and Support

5.1 Uptime
We target 99.5% uptime for Pro and Enterprise plans.

5.2 Support

• 5.2.1 Pay-as-you-go: email/ticket
• 5.2.2 Pro: priority email or Slack
• 5.2.3 Enterprise: as agreed in the custom Order Form

5.3 Maintenance
We will communicate planned downtime when feasible.
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6. Data Processing and Privacy

6.1 Ownership
Customer retains all rights to their data.

6.2 License
We only use your data to deliver and improve the Services.

6.3 DPA
The DPA governs processing, security, and subprocessing.

6.4 Model Training
We do not use your data to train our models.

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7. Confidentiality

7.1 Both parties must protect the other’s Confidential Information.
7.2 Confidential Information includes data, business plans, product materials, etc.
7.3 These obligations survive for 5 years after termination.

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8. Intellectual Property

8.1 We retain ownership of all IP in the Platform.
8.2 No rights are granted beyond the license to use the Services.

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9. Data Connectors and APIs

9.1 Data may be exchanged with integrated third-party systems.
9.2 API use must follow our documentation and security standards.

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10. Marketing Rights

10.1 Unless opted out in the Order Form, you allow us to use your logo, name, and testimonials.

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11. Changes to Terms

11.1 We may modify these Terms with 30 days’ notice.
11.2 Continued use constitutes acceptance.

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12. Termination

12.1 You may terminate at the end of your billing period unless otherwise stated in the Order Form.
12.2 Upon termination, access stops and any unpaid amounts remain due.

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13. Warranties and Disclaimers

13.1 The Platform is provided “as is.”
13.2 We do not guarantee uninterrupted service or insights fit for any purpose.

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14. Limitation of Liability

14.1 Our maximum liability is the total fees paid by you in the last 12 months.
14.2 We are not liable for indirect or consequential damages.

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15. Subprocessors

15.1 Subprocessor use is detailed in the DPA.
15.2 We notify customers of changes in good faith. You may object within 30 days. If unresolved, you may suspend or terminate the affected service.

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16. Assignment

16.1 Neither party may assign this Agreement without written consent, except in merger/acquisition.

17. Force Majeure

17.1 Neither party is liable for delays caused by unforeseen events beyond control (e.g., disasters, outages, war).

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18. Governing Law and Disputes

18.1 Danish law governs this Agreement.
18.2 Disputes shall be resolved in the courts of Copenhagen, Denmark.

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19. Contact

For legal or compliance-related questions, contact: legal@usepropane.ai

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